SHIPPING AND RETURNS

SHIPPING

  • SmartPost, Omniva, DPD parcel machines – You will find options at checkout.
  • Our shipping is 1-4 business days to parcel machines (Smartpost, Omniva, DPD). The maximum delivery time for regular orders is 5 business days.
  • Goods are available immediately from the Estonian warehouse unless otherwise stated for the product.
  • During discount campaigns, delivery takes longer, 2-5 business days.
  • Products marked as “Available on backorder” in the online store have a longer delivery time of 5-14 business days (depending on DHL delivery speed from the manufacturer’s factory).
  • If you have any concerns, please write to info@sininevalgus.ee and we will assist you.

RETURN CONDITIONS

The right of return applies in accordance with Estonian Republic Law of Obligations Act § 56, 14 business days. If 14 business days have passed since your purchase, we unfortunately cannot accept returns or exchanges (except for products with factory defects under warranty).

To return your order, the entire order must be in the same condition as when received. The order must also be in the original packaging and unworn!

Gift cards are non-returnable.


RETURN / PRODUCT EXCHANGE

  • When the returned order reaches us, we will review it and send you an email with the corresponding decision. If the decision is positive, we will refund the entire order amount or exchange the product. The refunded amount will reach your account no later than 14 business days.
  • If you have not received your refunded amount, please first check your bank statement again. If you have not received your refund after 14 business days, please be sure to contact us at info@sininevalgus.ee
  • The entire returned order must be in the same condition as when received. The order must also be in the original packaging and unworn.
  • We agree to exchange products within 14 days of purchase if the product does not suit you. Additionally, we exchange all products that are defective or otherwise damaged on our part. If you want to exchange a product and it meets these conditions, please send us an email at info@sininevalgus.ee and we will guide you further.
  • For purchases made in Estonia, products can be returned with a return code (Only valid for Smartpost. The return code is the same code you used to retrieve your order from the parcel machine).
  • If you received your package at a white parcel machine and wish to return the shipment, please go to the self-service portal my.smartpost.ee to process the return.  The package can only be returned from the blue machine.
  • If the order was not placed with Smartpost, please return the order to the Laagri Selver Smartpost or Laagri Maksimarket Omniva parcel machines, +372 53461380
  • You, the orderer, cover the return shipping costs (return with Smartpost door code is free). Shipping fees are not refundable (unless it is a defective product). If we refund you the returned amount, the delivery fee will be deducted from it. Depending on where you live, delivery time may differ for the exchanged product to reach you, but we will inform you.

    PS! Make sure to include a paper with your first name, surname, and order number in or on the package when returning.

    Attention! Online store orders cannot be exchanged or returned at our resellers